As an Expert witness in Orthodontics, I appreciate shit (sorry, adverse biological events) happens during treatment. From this, we all know some patients will see this an opportunity for a ‘pay out’…. Others however, feel sorry for you. Why? well rapport plays a significant role. Rapport epitomises the bond of trust, respect, and understanding between a dentist and their patient and it helps on all levels:
Communication: Clear communication to ensure patients grasp their treatment options, advantages/disadvantages and understand possible adverse outcomes thus ensuring informed consent is obtained.
Compliance: Patients are more likely to follow instructions eg wear your aligners 20 hours a day… when they have a positive rapport with their dentist.
Planning: Patients who feel at ease with their dentist are more likely to give information about their history, wants and, concerns. So many times I’ve been caught out …. By establishing a deep rapport you get honest answers to questions like how many other dentists have you seen about this ? (Yes, I ve had those who have said three been more than eight! )… Why come too see me? (Because theres no one else that would treat me!) or What do you expect to change in your life after this ? (obviously when my teeth are straight I will find a partner, have 3 children and live in a huge house in the country)
Referrals: patients who share a strong rapport with their dentist are more likely to recommend you. They become your unpaid marketing force.
Team members: We are in a confined environment, working under high pressure, failure is not an option, working with assistants from different backgrounds/beliefs/values. Having good rapport with your team overcomes the difficulties which can arise working in such an environment.
Trust: Although we try to prevent problems, theres always the un-expected …. The adverse biological response…like the tooth that suddenly stops moving as its developed ankylosis. Whilst some patients may see it as an opportunity to a pay out, if you have good rapport and hence trust, they will understand and accept.
In essence, rapport is indispensable in dentistry as it amplifies patient trust and communication which results in improved outcomes and patient satisfaction and, ultimately enhances your professional and personal life.
So, why wouldn’t you want to learn Rapport building skills?